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Supercharge your Employees through Gamification

Supercharge

Event Details

CX leaders want to better manage their people, by driving the behaviours that lead to better customer service quality and satisfaction. The Gamification platform lets you do just that, so you can communicate performance requirements. Centrical drives sales performance excellence, from calling, onboarding, message alignment, proper CRM entry, chatter adoption and more by applying KPIs and using gamification to drive motivation. Make sure your employees understand what they need to achieve and how to achieve it.

Date: 
Fri 06 Mar 2020
Time: 
08:00 AM - 09:30 AM
Venue: 
Dublin Chamber, 7 Clare Street, Dublin 2 D02 F9O2

Speaker Sales Director Amir Yampel of Centrical & Niall Sunderland of Wren Data will take you through how to use goal-setting, self-reflection and feedback to drive the sales behaviours you need. 
 

 


Speaker

Amir Yampel, Sales Director, Centrical 

For over 2 decades, Amir has been selling enterprise solutions to the corporate market in Europe. In the past years Amir led Centrical’s business in Europe helping some of the largest contact centres to improve their agents’ performance, using Alignment, Micro learning and Gamification.  


Niall Sunderland, National Sales Manager, Wren Data

National Sales Manager at Wren Data Limited Specialists in Customer Engagement, Gamification, & Analytics

 


Event name: 
Supercharge your Employees through Gamification
Event date: 
Fri 06 Mar 2020
Event time: 
08:00 AM - 09:30 AM
Venue: 
Dublin Chamber, 7 Clare Street, Dublin 2 D02 F9O2

Terms and Conditions

Our Sponsor

Customer Engagement Partner of Choice - Over 25 years of Customer Focus
Wren Data specialize in delivering sophisticated multi media contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. We handle all aspects of solution design, deployment, support and on-going improvement. Founded in 1991, Wren Data is headquartered in Limerick and operates across Ireland and the UK. Since becoming an Interactive Intelligence’s Gold Partner in Ireland and a pioneering early adopter of their contact centre technology in 1997, the company’s sole focus has been the design, delivery and support of complete end-to-end, leading-edge, contact centre technology solutions.”

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