The Dublin Chamber Digital Academy will be launching in September and is an innovative, unique service offering which will provide your business with the practical help, knowledge and expertise it needs to ready itself for an agile digital economy where tech skills and credentials are key.
Upskilling in Customer Experience
is the most in-demand marketing skill right now. This popular Customer
Experience course teaches you the increasing importance of Customer Experience
Management. Quickly grasp how to track and analyse the changing nature of your digital
customers, create feedback loops and fully embed the customer experience within
This workshop is valued at €395 per program, Dublin Chamber in partnership with the Digital Marketing Institute and the Enterprise Europe Network will provide access to these Learning Pathways for only €250 each.
09:00 AM - 05:00 PM
Webinar, Dublin Chamber, . .
This is a 9 hour course and includes the following 4 modules
- Changing Nature of Customers
- Customer Centric Design
- Measuring CX
The program includes:
- Video Lectures
- Practical Exercises
- Principles & Best Practice
- Industry Insights & Expert Tools
- Skills Application
- Essential Soft Skills
- Quizzes, Case Studies & Demonstrations
- Links to additional Resource materials in the DMI Library
Participants who successfully complete this program will be awarded the Digital Marketing Institute Associate Level Certification